Shipping Policy

Item Location

Chicago, IL USA

 

Shipping Cost

We like to keep things simple, FREE SHIPPING on all U.S orders

(NO International Shipping available now)

 

Domestic Shipping Policy

  1. We offer free shipping for orders shipped within the continental United States.
  2. All orders will be shipped within same day (order by 3pm CT) or 24 hours except for special circumstances, such as backorder or pre-order.
  3. Please allow up to 24 hours for a response due to the impacts of the holiday and COVID-19.
  4. The shipping address should be a physical address.
  5. For all products placed on the website, we DO NOT ship to P.O. Box address.

 

Shipping Time

If you place the order on the official site, you will get two notification emails for order confirmation and tracking information. If you need any support, send us an email to get quick support.

Once the order is placed please allow us 24 hours for packing and shipping, checking the order information is a very important step to build a better shopping experience.

Shipping Time: 3-5 Business Days (USPS Ground Advantage)

Monday shipping if the order is placed on the weekend.

Tracking number provided by all of our shipping companies are an estimate only. The expected delivery date does not mean that it will be guaranteed to show up on that date.

We could not process the refund for the lost package, but we can only ship the new one instead.

 

Holiday Delivery Time

Why my shipment does not move?

It doesn't mean your order has not been shipped out. We ship out all of the orders in 1-2 business days. This situation may happen because of the high volume of shipments sent through USPS, DHL and UPS during holiday season. Please contact us if they lost your package, or you haven't received your order in 14 days for US order.

If the tracking shows delivered but the orders are not in your mailbox or it has been a few days but still no update on the tracking, please notify us to solve this issue and make sure you will get the package.

 

International Shipping

  • NO International Shipping available now

 

Additional Notes

If the wrong information is provided (address, phone, email) and results in your shipment being undeliverable, the customer is responsible for the shipping cost for the 2nd shipment.

We do not offer overnight shipping.

If you have any questions, please feel free to contact us Here